Boomerang Video Game Rentals Review
What Is Boomerang?
Boomerang is an online video game rental and purchase platform based in Northampton, UK. It lets users rent titles across 12 console formats—from PS5, Xbox Series X, PS4, Xbox One, Nintendo Switch, down to older systems like Xbox 360, PS3, Wii U, 3DS, and DS. They also sell ex-rental games in good condition with new packaging and manuals.
Business Model & Pricing
- Subscription tiers: Eleven membership packages start from £3.99/month; access to new releases begins at £11.99/month (“Priority” plan)
- Free trial: A 21-day free trial allows users to rent their first three games free, excluding new releases on low-tier plans
- Unlimited rentals: Higher-tier plans offer unlimited rentals, including same‑day new release dispatch
- No late fees: Users can keep titles as long as they like—just send them back to receive the next one
How It Works
- Sign up and pick a package at the website.
- Add games to your My Games list in order of priority.
- Boomerang dispatches your first game—typically within days via Royal Mail First Class
- Play away—no late fees.
- Return via reusable envelope or keep it at a purchase price (from ~£5.99) .
- They send your next choice automatically.
Customer Experience: The Good and the Bad
What Users Love
- Cost-effective for one game/month: “I used to use boomerang rentals for all single player games… I don’t ever remember having to wait for a long time”
- Fast new-release delivery: “As long as my current game is back a couple days before a new release, I will receive the new game on release day”
- Extensive library and formats: Thousands of titles across old and new consoles
Criticisms and Caveats
- Availability delays: Popular titles can have long wait times. Some users report minor delivery issues. “The problem is getting hold of the games that you would like … my list of games are all mainly in the red long wait”
- Customer service mix: While many praise it, some cases report slow email replies and delivery delays .
- Return responsibility: The T&Cs require proof of postage for returns, else users risk losing games
TrustPilot Snapshot
Boomerang holds a 3.6/5 TrustScore from 309 reviews
- Positive: 60% are 4–5 star reviews praising the value and service.
- Neutral/Negative: 33% are 1–3 star, largely due to availability issues and slower communication on less popular plans
Additional Features
- Points system: Earn points for referrals, purchases, and rentals to redeem free rental months
- Pre-owned sales: Ex-rental games are sold with new cases and manuals via eBay and their store
- Flexible plans: Cancel, pause, or downgrade any time via account settings
Is Boomerang Right for You?
Ideal For:
- Players who enjoy one game at a time and want to save compared to full-price buying.
- Gamers seeking to try new titles during launch periods, without cluttering their shelves.
- Those seeking flexibility—pause, cancel, or keep titles they love.
Consider Before Joining:
- You may face waits for hot new releases on lower tiers—priority or unlimited plans reduce this.
- Returns require proof of postage; failure to comply might result in charges.
- Occasional delays in service or communication may occur—though most users report satisfactory experiences.
Final Thoughts
Boomerang offers an attractive way to experience a wide range of video games across modern and retro consoles, with subscription prices from as low as £3.99/month and no late fees. Their robust library, free trial, and flexible plans make it an appealing option for cost-conscious gamers. However, if you’re targeting the most popular titles at launch, consider stepping up to their Priority or Unlimited plans to minimise wait times, and always keep proof of postage when returning discs.
Find out more by visiting Boomerang video game rentals by clicking here.